Website accessibility

This accessibility statement applies to rochdaleclaims.teamnetsol.com. This website is run by Rochdale Borough Council and Team Netsol. We want as many people as possible to be able to use this website.
AbilityNet has advice on making your device easier to use if you have a disability (external link).


How accessible this website is
We know some parts of this website are not fully accessible:


Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

When contacting us please tell us:
  1. The web address (URL) of the content.
  2. Your name and email address.
  3. The format you need, for example, audio CD, braille or large print.
We'll consider your request and get back to you within five working days.
If you cannot view the map on our 'contact us' page, call or email us for directions.

Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Call or email to contact us.

Technical information about this website's accessibility
Rochdale Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content
The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
Our rochdaleclaims.teamnetsol.com website is checked using an automated testing tool. We aim to fix any identified issues on a regular basis, apart from those that cause a disproportionate burden.

Success criterion 1.3.5 Identify Input Purpose (AA)
Our web pages do not use auto-complete. This is due the sensitive nature of the data collected on our forms and their frequent use on public machines.

Success criterion 2.1.3 Keyboard (AAA)
On the 'claim for benefit' page, when using keyboard not all fields display available options before moving to the next question. When using keyboard navigation for fields there is no prompt for what the fields require.
On the 'change of circumstances' page, when using keyboard headings are sometimes repeated and sometimes skips straight to clickable items without reading text or headings. Keyboard navigation between radio buttons can sometimes only be actioned using arrow keys and sometimes only using tab.
We're working with our supplier to examine ways of fixing these problems and aim to resolve them by November 2020.

Disproportionate burden
We've assessed the cost of fixing the following issues. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that's not within the scope of the accessibility regulations

What we're doing to improve accessibility
Our accessibility roadmap shows how and when we plan to improve accessibility on this website. Our roadmap includes:

Preparation of this accessibility statement
This statement was prepared on Monday 28 September 2020. It was last reviewed on Monday 28 September 2020.
This website was last tested on 13/10/2020. The test was carried out by ARC.