Website accessibility

This accessibility statement applies to rochdaleclaims.teamnetsol.com. This website is run by Rochdale Borough Council and Team Netsol. We want as many people as possible to be able to use this website.
AbilityNet has advice on making your device easier to use if you have a disability (external link).

How accessible this website is
We know some parts of this website are not fully accessible:

• Auto-complete is not used. This is due the sensitive nature of the data collected on our forms and their frequent use on public machines
• The 'claim for benefit' and 'change of circumstances' pages contain some keyboard inconsistencies

Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email council@rochdale.gov.uk
• Phone 01706 647474
• Write to: Customer Services, Number One Riverside, Smith Street, Rochdale OL16 1XU

When contacting us please tell us:

1. The web address (URL) of the content.
2. Your name and email address.
3. The format you need, for example, audio CD, braille or large print.

We'll consider your request and get back to you within five working days.
If you cannot view the map on our 'contact us' page, call or email us for directions.

Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please

• Email revenues.benefits@rochdale.gov.uk
• Phone 01706 647474
• Write to: Customer Services, Number One Riverside, Smith Street, Rochdale OL16 1XU

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Call or email to contact us.

Technical information about this website's accessibility
Rochdale Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content
The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
Our rochdaleclaims.teamnetsol.com website is checked using an automated testing tool. We aim to fix any identified issues on a regular basis, apart from those that cause a disproportionate burden.

Success criterion 1.3.5 Identify Input Purpose (AA)
Our web pages do not use auto-complete. This is due the sensitive nature of the data collected on our forms and their frequent use on public machines.

Success criterion 2.4.3 Title of a Web page not identifying the contents (A)
Our web pages use the same title throughout the form. While it's possible to identify the contents from the form, it is not possible to identify the specific purpose of the current question from the title alone.

Disproportionate burden
We've assessed the cost of fixing the following issues. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

• There are no issues that are currently being listed as being assessed as a disproportionate burden within the meaning of the accessibility regulations.

Content that's not within the scope of the accessibility regulations

• Success criterion 1.4.4: Resize text (AA)
  Auto zoom that is part of mobile devices when tapping on forms has been disabled. This is because the mobile styling has been designed for use without the need to zoom in on inputs and the auto-zoom functionality of mobile devices doesn't "unzoom" when the user has finished entering the data. This presents a much more apparent and problematic accessibility/usability issue for all users. Zooming has not been disabled and a user can still zoom if required.

What we're doing to improve accessibility
Our accessibility roadmap shows how and when we plan to improve accessibility on this website. Our roadmap includes:

• Subscribing to auto testing tools such as ARC to regularly identify and fix accessibility issues.
• Plain English - the language used on the site will, if possible, be concise, easy to understand and free from jargon, abbreviations and technical terms.

Preparation of this accessibility statement
This statement was prepared on Monday 28 September 2020. It was last reviewed on Thursday 7th April 2022.
This website was last tested on 04/04/2022. The test was carried out by ARC and SortSite